Refund policy
Returns & Exchanges
As all cushions are made to measure and produced specifically to your chosen dimensions and fabric, we do not accept returns or exchanges.
Under UK Consumer Contracts Regulations, personalised or bespoke goods are exempt from the standard 14-day cancellation period.
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery on 07812017943
Include:
- Your order number
- Clear photographs of the issue
We will assess the issue and provide a suitable resolution.
Measurement Responsibility
Customers are responsible for providing accurate measurements at the time of ordering. We strongly recommend double-checking all dimensions before submitting your order.
We are unable to offer refunds or replacements for cushions ordered with incorrect measurements.
