Shipping policy

Shipping Policy

All Nook & Loom cushions are made to order and handcrafted in the United Kingdom.

Production Time

Each cushion is bespoke and produced specifically to your chosen size, thickness and fabric.

Production time is currently 4–6 weeks from the date of order.

During busy periods, production times may extend slightly. If there are any significant delays, we will contact you directly.

Dispatch & Delivery

All orders are dispatched from the United Kingdom.

Once dispatched, delivery typically takes 2–5 working days within the UK.

Delivery times may vary slightly depending on your location and courier schedules.

Delivery Cost

Standard UK delivery: £12.99 per order

Shipping costs are clearly displayed at checkout before payment is completed.

Delivery Area

We currently deliver within the United Kingdom only.

Important Information

As each cushion is made to measure, production begins shortly after your order is placed. Please ensure all measurements and details are correct before completing your purchase.

Customers are responsible for providing an accurate delivery address. We cannot be held responsible for delays or losses caused by incorrect address details.